privacy policy and business integration

backend/.env.example

@@ -64,4 +64,6 @@ WHATSAPP_PHONE_NUMBER_ID=
 WHATSAPP_BUSINESS_ACCOUNT_ID=
 # Meta App ID
 META_APP_ID=
+# Urmi business WhatsApp number (E.164 without +)
+WHATSAPP_BUSINESS_PHONE=919411257916
 WHATSAPP_API_VERSION=v21.0

backend/app/config.py

@@ -37,7 +37,8 @@ class Settings(BaseSettings):
     whatsapp_phone_number_id: str = ""
     whatsapp_business_account_id: str = ""
     meta_app_id: str = ""
-    # Public HTTPS base for webhook callback (no trailing slash), e.g. https://api.urmiai.com
+    whatsapp_business_phone: str = "919411257916"
+    # Public HTTPS base for webhook callback (no trailing slash), e.g. https://urmiai.com
     public_api_base_url: str = ""
 
     model_config = SettingsConfigDict(

backend/app/models.py

@@ -1,7 +1,7 @@
 import uuid
 from datetime import datetime
 
-from sqlalchemy import Boolean, DateTime, ForeignKey, Numeric, String, UniqueConstraint, func
+from sqlalchemy import Boolean, DateTime, ForeignKey, Numeric, String, Text, UniqueConstraint, func
 from sqlalchemy.dialects.postgresql import JSON, UUID
 from sqlalchemy.orm import Mapped, mapped_column, relationship
 
@@ -508,3 +508,32 @@ class WhatsAppWebhookEvent(Base):
     status: Mapped[str | None] = mapped_column(String(32), nullable=True)
     payload: Mapped[dict] = mapped_column(JSON)
     created_at: Mapped[datetime] = mapped_column(DateTime(timezone=True), server_default=func.now(), index=True)
+
+
+class WhatsAppMessage(Base):
+    """Inbound and outbound WhatsApp messages for Urmi's business number."""
+
+    __tablename__ = "whatsapp_messages"
+
+    id: Mapped[uuid.UUID] = mapped_column(UUID(as_uuid=True), primary_key=True, default=uuid.uuid4)
+    direction: Mapped[str] = mapped_column(String(16), index=True)
+    wa_message_id: Mapped[str | None] = mapped_column(String(128), nullable=True, index=True)
+    from_number: Mapped[str] = mapped_column(String(32), index=True)
+    to_number: Mapped[str] = mapped_column(String(32), index=True)
+    body: Mapped[str | None] = mapped_column(String(4096), nullable=True)
+    message_type: Mapped[str] = mapped_column(String(24), default="text")
+    status: Mapped[str] = mapped_column(String(24), default="received", index=True)
+    payload: Mapped[dict | None] = mapped_column(JSON, nullable=True)
+    created_at: Mapped[datetime] = mapped_column(DateTime(timezone=True), server_default=func.now(), index=True)
+
+
+class PlatformSetting(Base):
+    """Runtime overrides for platform credentials (admin-editable)."""
+
+    __tablename__ = "platform_settings"
+
+    key: Mapped[str] = mapped_column(String(64), primary_key=True)
+    value: Mapped[str] = mapped_column(Text, default="")
+    updated_at: Mapped[datetime] = mapped_column(
+        DateTime(timezone=True), server_default=func.now(), onupdate=func.now()
+    )

backend/app/platform_settings.py

@@ -0,0 +1,17 @@
+from sqlalchemy.orm import Session
+
+from .models import PlatformSetting
+
+
+def get_setting(db: Session, key: str, default: str = "") -> str:
+    row = db.get(PlatformSetting, key)
+    return row.value if row and row.value else default
+
+
+def set_setting(db: Session, key: str, value: str) -> None:
+    row = db.get(PlatformSetting, key)
+    if row:
+        row.value = value
+    else:
+        db.add(PlatformSetting(key=key, value=value))
+    db.commit()

backend/app/routes_admin.py

@@ -1,7 +1,6 @@
-from datetime import datetime, timezone
-from uuid import UUID
+from typing import Literal
 
-from fastapi import APIRouter, Depends, HTTPException, Response, status
+from fastapi import APIRouter, Depends, HTTPException, Query, Response, status
 from pydantic import BaseModel, Field
 from sqlalchemy import select
 from sqlalchemy.orm import Session, joinedload
@@ -22,9 +21,24 @@ from .models import (
     TemplateConfig,
     UrmiOtpProject,
     UserAccount,
+    WhatsAppMessage,
 )
 from .phone_number_validators import normalize_phone_number, validate_per_min_price, validate_price
 from .routes_urmiotp import serialize_project
+from .whatsapp_config import (
+    resolved_whatsapp_app_secret,
+    resolved_whatsapp_business_account_id,
+    resolved_whatsapp_phone_number_id,
+    whatsapp_ready_to_send,
+)
+from .whatsapp_graph_client import WhatsAppGraphClient, WhatsAppGraphError
+from .whatsapp_messages import (
+    extract_wa_message_id,
+    normalize_wa_number,
+    record_outbound_message,
+    serialize_message,
+)
+from .platform_settings import set_setting
 
 router = APIRouter(prefix="/api/v1/admin", tags=["admin"])
 
@@ -516,3 +530,244 @@ def update_phone_number(
     db.commit()
     db.refresh(number)
     return serialize_admin_phone_number(number)
+
+
+class AdminWhatsAppSendRequest(BaseModel):
+    to: str = Field(min_length=8, max_length=20)
+    message_type: Literal[
+        "text",
+        "template",
+        "image",
+        "document",
+        "audio",
+        "video",
+        "interactive_buttons",
+        "interactive_list",
+        "reaction",
+    ] = "text"
+    text: str | None = Field(default=None, max_length=4096)
+    reply_to: str | None = None
+    template_name: str | None = None
+    template_language: str = "en"
+    template_components: list[dict] | None = None
+    media_link: str | None = None
+    media_caption: str | None = None
+    media_filename: str | None = None
+    interactive_body: str | None = None
+    interactive_header: str | None = None
+    interactive_footer: str | None = None
+    interactive_buttons: list[dict[str, str]] | None = None
+    interactive_list_button: str | None = None
+    interactive_list_sections: list[dict] | None = None
+    reaction_message_id: str | None = None
+    reaction_emoji: str | None = None
+
+
+class AdminWhatsAppConfigUpdate(BaseModel):
+    phone_number_id: str | None = None
+    business_account_id: str | None = None
+    app_secret: str | None = None
+
+
+def _whatsapp_client(db: Session) -> WhatsAppGraphClient:
+    return WhatsAppGraphClient(
+        phone_number_id=resolved_whatsapp_phone_number_id(db),
+        business_account_id=resolved_whatsapp_business_account_id(db),
+    )
+
+
+@router.get("/whatsapp/config")
+def admin_whatsapp_config(db: Session = Depends(get_db), _: str = Depends(current_admin)) -> dict:
+    return {
+        "business_phone": settings.whatsapp_business_phone,
+        "phone_number_id": resolved_whatsapp_phone_number_id(db) or None,
+        "business_account_id": resolved_whatsapp_business_account_id(db) or None,
+        "meta_app_id": settings.meta_app_id or None,
+        "access_token_configured": bool(settings.whatsapp_access_token),
+        "app_secret_configured": bool(resolved_whatsapp_app_secret(db)),
+        "webhook_url": settings.whatsapp_webhook_url,
+        "verify_token_configured": bool(settings.whatsapp_verify_token),
+        "ready_to_send": whatsapp_ready_to_send(db),
+        "supported_operations": [
+            "text",
+            "template",
+            "image",
+            "document",
+            "audio",
+            "video",
+            "interactive_buttons",
+            "interactive_list",
+            "reaction",
+            "mark_read",
+            "media_download",
+            "list_templates",
+        ],
+    }
+
+
+@router.patch("/whatsapp/config")
+def admin_update_whatsapp_config(
+    payload: AdminWhatsAppConfigUpdate,
+    db: Session = Depends(get_db),
+    _: str = Depends(current_admin),
+) -> dict:
+    if payload.phone_number_id is not None:
+        set_setting(db, "whatsapp_phone_number_id", payload.phone_number_id.strip())
+    if payload.business_account_id is not None:
+        set_setting(db, "whatsapp_business_account_id", payload.business_account_id.strip())
+    if payload.app_secret is not None:
+        set_setting(db, "whatsapp_app_secret", payload.app_secret.strip())
+    return admin_whatsapp_config(db=db, _=_)
+
+
+@router.get("/whatsapp/messages")
+def admin_list_whatsapp_messages(
+    limit: int = 50,
+    peer: str | None = None,
+    db: Session = Depends(get_db),
+    _: str = Depends(current_admin),
+) -> list[dict]:
+    query = select(WhatsAppMessage).order_by(WhatsAppMessage.created_at.desc()).limit(min(limit, 500))
+    if peer:
+        try:
+            normalized_peer = normalize_wa_number(peer)
+        except ValueError as exc:
+            raise HTTPException(status_code=status.HTTP_422_UNPROCESSABLE_ENTITY, detail=str(exc)) from exc
+        query = query.where(
+            (WhatsAppMessage.from_number == normalized_peer) | (WhatsAppMessage.to_number == normalized_peer)
+        )
+    messages = db.scalars(query).all()
+    return [serialize_message(message) for message in messages]
+
+
+@router.get("/whatsapp/templates")
+async def admin_list_whatsapp_templates(
+    db: Session = Depends(get_db),
+    _: str = Depends(current_admin),
+) -> dict:
+    client = _whatsapp_client(db)
+    try:
+        return await client.list_templates()
+    except WhatsAppGraphError as exc:
+        raise HTTPException(status_code=exc.status_code, detail=exc.detail) from exc
+
+
+@router.get("/whatsapp/media/{media_id}")
+async def admin_download_whatsapp_media(
+    media_id: str,
+    db: Session = Depends(get_db),
+    _: str = Depends(current_admin),
+) -> Response:
+    client = _whatsapp_client(db)
+    try:
+        content, mime_type = await client.download_media(media_id)
+    except WhatsAppGraphError as exc:
+        raise HTTPException(status_code=exc.status_code, detail=exc.detail) from exc
+    return Response(content=content, media_type=mime_type)
+
+
+@router.post("/whatsapp/messages/{wa_message_id}/read")
+async def admin_mark_whatsapp_read(
+    wa_message_id: str,
+    db: Session = Depends(get_db),
+    _: str = Depends(current_admin),
+) -> dict:
+    client = _whatsapp_client(db)
+    try:
+        result = await client.mark_read(wa_message_id)
+    except WhatsAppGraphError as exc:
+        raise HTTPException(status_code=exc.status_code, detail=exc.detail) from exc
+    return result
+
+
+@router.post("/whatsapp/messages/send")
+async def admin_send_whatsapp_message(
+    payload: AdminWhatsAppSendRequest,
+    db: Session = Depends(get_db),
+    _: str = Depends(current_admin),
+) -> dict:
+    try:
+        recipient = normalize_wa_number(payload.to)
+    except ValueError as exc:
+        raise HTTPException(status_code=status.HTTP_422_UNPROCESSABLE_ENTITY, detail=str(exc)) from exc
+
+    client = _whatsapp_client(db)
+    message_type = payload.message_type
+    try:
+        if message_type == "text":
+            if not payload.text:
+                raise HTTPException(status_code=422, detail="text is required")
+            result = await client.send_text(recipient, payload.text.strip(), reply_to=payload.reply_to)
+            body = payload.text.strip()
+        elif message_type == "template":
+            if not payload.template_name:
+                raise HTTPException(status_code=422, detail="template_name is required")
+            result = await client.send_template(
+                recipient,
+                payload.template_name,
+                language_code=payload.template_language,
+                components=payload.template_components,
+            )
+            body = f"Template: {payload.template_name}"
+        elif message_type in {"image", "document", "audio", "video"}:
+            if not payload.media_link:
+                raise HTTPException(status_code=422, detail="media_link is required")
+            result = await client.send_media(
+                recipient,
+                message_type,
+                link=payload.media_link,
+                caption=payload.media_caption,
+                filename=payload.media_filename,
+                reply_to=payload.reply_to,
+            )
+            body = payload.media_caption or f"[{message_type}]"
+        elif message_type == "interactive_buttons":
+            if not payload.interactive_body or not payload.interactive_buttons:
+                raise HTTPException(status_code=422, detail="interactive_body and interactive_buttons are required")
+            result = await client.send_interactive_buttons(
+                recipient,
+                payload.interactive_body,
+                payload.interactive_buttons,
+                header=payload.interactive_header,
+                footer=payload.interactive_footer,
+                reply_to=payload.reply_to,
+            )
+            body = payload.interactive_body
+            message_type = "interactive"
+        elif message_type == "interactive_list":
+            if not payload.interactive_body or not payload.interactive_list_button or not payload.interactive_list_sections:
+                raise HTTPException(
+                    status_code=422,
+                    detail="interactive_body, interactive_list_button, and interactive_list_sections are required",
+                )
+            result = await client.send_interactive_list(
+                recipient,
+                payload.interactive_body,
+                payload.interactive_list_button,
+                payload.interactive_list_sections,
+                header=payload.interactive_header,
+                footer=payload.interactive_footer,
+                reply_to=payload.reply_to,
+            )
+            body = payload.interactive_body
+            message_type = "interactive"
+        elif message_type == "reaction":
+            if not payload.reaction_message_id or not payload.reaction_emoji:
+                raise HTTPException(status_code=422, detail="reaction_message_id and reaction_emoji are required")
+            result = await client.send_reaction(recipient, payload.reaction_message_id, payload.reaction_emoji)
+            body = payload.reaction_emoji
+        else:
+            raise HTTPException(status_code=422, detail="Unsupported message type")
+    except WhatsAppGraphError as exc:
+        raise HTTPException(status_code=exc.status_code, detail=exc.detail) from exc
+
+    message = record_outbound_message(
+        db,
+        to_number=recipient,
+        body=body,
+        message_type=message_type,
+        wa_message_id=extract_wa_message_id(result),
+        status="sent",
+        payload=result if isinstance(result, dict) else None,
+    )
+    return serialize_message(message)

backend/app/routes_whatsapp.py

@@ -11,8 +11,10 @@ from .config import settings
 from .database import get_db
 from .models import UserAccount, WhatsAppWebhookEvent
 from .whatsapp_graph_client import WhatsAppGraphClient, WhatsAppGraphError
+from .whatsapp_config import resolved_whatsapp_app_secret
 from .whatsapp_security import verify_meta_signature
 from .whatsapp_webhook import persist_webhook_payload
+from .whatsapp_messages import record_inbound_messages
 
 logger = logging.getLogger(__name__)
 
@@ -73,9 +75,10 @@ async def receive_webhook(
 ) -> dict[str, str]:
     """Receive inbound WhatsApp Business Platform webhook payloads."""
     raw_body = await request.body()
+    app_secret = resolved_whatsapp_app_secret(db)
 
-    if settings.whatsapp_app_secret:
-        if not verify_meta_signature(settings.whatsapp_app_secret, raw_body, x_hub_signature_256):
+    if app_secret:
+        if not verify_meta_signature(app_secret, raw_body, x_hub_signature_256):
             logger.warning("WhatsApp webhook signature validation failed")
             raise HTTPException(status_code=status.HTTP_403_FORBIDDEN, detail="Invalid signature")
     elif settings.environment == "production":
@@ -90,6 +93,7 @@ async def receive_webhook(
         payload = {}
 
     persist_webhook_payload(db, payload)
+    record_inbound_messages(db, payload)
     return {"status": "ok"}
 
 
@@ -100,6 +104,7 @@ def whatsapp_setup(
     """Console setup info — paste these values into Meta Developer Console."""
     return {
         "webhook_url": settings.whatsapp_webhook_url,
+        "verify_token": settings.whatsapp_verify_token or None,
         "verify_token_configured": bool(settings.whatsapp_verify_token),
         "app_secret_configured": bool(settings.whatsapp_app_secret),
         "access_token_configured": bool(settings.whatsapp_access_token),

backend/app/whatsapp_config.py

@@ -0,0 +1,20 @@
+from sqlalchemy.orm import Session
+
+from .config import settings
+from .platform_settings import get_setting
+
+
+def resolved_whatsapp_phone_number_id(db: Session) -> str:
+    return get_setting(db, "whatsapp_phone_number_id") or settings.whatsapp_phone_number_id
+
+
+def resolved_whatsapp_business_account_id(db: Session) -> str:
+    return get_setting(db, "whatsapp_business_account_id") or settings.whatsapp_business_account_id
+
+
+def resolved_whatsapp_app_secret(db: Session) -> str:
+    return get_setting(db, "whatsapp_app_secret") or settings.whatsapp_app_secret
+
+
+def whatsapp_ready_to_send(db: Session) -> bool:
+    return bool(settings.whatsapp_access_token and resolved_whatsapp_phone_number_id(db))

backend/app/whatsapp_graph_client.py

@@ -1,3 +1,5 @@
+from typing import Any
+
 import httpx
 
 from .config import settings
@@ -16,36 +18,34 @@ class WhatsAppGraphClient:
         *,
         access_token: str | None = None,
         phone_number_id: str | None = None,
+        business_account_id: str | None = None,
         api_version: str | None = None,
     ) -> None:
         self.access_token = access_token or settings.whatsapp_access_token
         self.phone_number_id = phone_number_id or settings.whatsapp_phone_number_id
+        self.business_account_id = business_account_id or settings.whatsapp_business_account_id
         self.api_version = api_version or settings.whatsapp_api_version
 
     @property
     def configured(self) -> bool:
         return bool(self.access_token and self.phone_number_id)
 
+    def _graph_url(self, path: str) -> str:
+        return f"https://graph.facebook.com/{self.api_version}/{path.lstrip('/')}"
+
     def _messages_url(self) -> str:
-        return (
-            f"https://graph.facebook.com/{self.api_version}/"
-            f"{self.phone_number_id}/messages"
-        )
+        return self._graph_url(f"{self.phone_number_id}/messages")
 
-    async def send_text(self, to: str, body: str) -> dict:
-        if not self.configured:
-            raise WhatsAppGraphError("WhatsApp Graph API is not configured", status_code=503)
-
-        payload = {
-            "messaging_product": "whatsapp",
-            "recipient_type": "individual",
-            "to": to,
-            "type": "text",
-            "text": {"preview_url": False, "body": body},
-        }
+    async def _request(
+        self,
+        method: str,
+        url: str,
+        *,
+        json_payload: dict[str, Any] | None = None,
+    ) -> dict[str, Any]:
         headers = {"Authorization": f"Bearer {self.access_token}"}
-        async with httpx.AsyncClient(timeout=30.0) as client:
-            response = await client.post(self._messages_url(), json=payload, headers=headers)
+        async with httpx.AsyncClient(timeout=60.0) as client:
+            response = await client.request(method, url, json=json_payload, headers=headers)
         try:
             data = response.json()
         except ValueError:
@@ -53,4 +53,173 @@ class WhatsAppGraphClient:
         if response.status_code >= 400:
             detail = data.get("error", {}).get("message") if isinstance(data, dict) else response.text
             raise WhatsAppGraphError(detail or "WhatsApp Graph API request failed", status_code=response.status_code)
-        return data
+        return data if isinstance(data, dict) else {"data": data}
+
+    async def _send_message(self, payload: dict[str, Any]) -> dict[str, Any]:
+        if not self.configured:
+            raise WhatsAppGraphError("WhatsApp Graph API is not configured", status_code=503)
+        body = {"messaging_product": "whatsapp", **payload}
+        return await self._request("POST", self._messages_url(), json_payload=body)
+
+    async def send_text(self, to: str, body: str, reply_to: str | None = None) -> dict[str, Any]:
+        payload: dict[str, Any] = {
+            "recipient_type": "individual",
+            "to": to,
+            "type": "text",
+            "text": {"preview_url": False, "body": body},
+        }
+        if reply_to:
+            payload["context"] = {"message_id": reply_to}
+        return await self._send_message(payload)
+
+    async def send_media(
+        self,
+        to: str,
+        media_type: str,
+        *,
+        link: str | None = None,
+        media_id: str | None = None,
+        caption: str | None = None,
+        filename: str | None = None,
+        reply_to: str | None = None,
+    ) -> dict[str, Any]:
+        media: dict[str, Any] = {}
+        if media_id:
+            media["id"] = media_id
+        elif link:
+            media["link"] = link
+        else:
+            raise WhatsAppGraphError("Media requires link or media_id", status_code=422)
+        if caption and media_type in {"image", "document", "video"}:
+            media["caption"] = caption
+        if filename and media_type == "document":
+            media["filename"] = filename
+        payload: dict[str, Any] = {
+            "recipient_type": "individual",
+            "to": to,
+            "type": media_type,
+            media_type: media,
+        }
+        if reply_to:
+            payload["context"] = {"message_id": reply_to}
+        return await self._send_message(payload)
+
+    async def send_template(
+        self,
+        to: str,
+        name: str,
+        language_code: str = "en",
+        components: list[dict[str, Any]] | None = None,
+    ) -> dict[str, Any]:
+        template: dict[str, Any] = {"name": name, "language": {"code": language_code}}
+        if components:
+            template["components"] = components
+        return await self._send_message(
+            {
+                "recipient_type": "individual",
+                "to": to,
+                "type": "template",
+                "template": template,
+            }
+        )
+
+    async def send_interactive_buttons(
+        self,
+        to: str,
+        body: str,
+        buttons: list[dict[str, str]],
+        *,
+        header: str | None = None,
+        footer: str | None = None,
+        reply_to: str | None = None,
+    ) -> dict[str, Any]:
+        interactive: dict[str, Any] = {
+            "type": "button",
+            "body": {"text": body},
+            "action": {
+                "buttons": [
+                    {"type": "reply", "reply": {"id": button["id"], "title": button["title"][:20]}}
+                    for button in buttons[:3]
+                ]
+            },
+        }
+        if header:
+            interactive["header"] = {"type": "text", "text": header[:60]}
+        if footer:
+            interactive["footer"] = {"text": footer[:60]}
+        payload: dict[str, Any] = {
+            "recipient_type": "individual",
+            "to": to,
+            "type": "interactive",
+            "interactive": interactive,
+        }
+        if reply_to:
+            payload["context"] = {"message_id": reply_to}
+        return await self._send_message(payload)
+
+    async def send_interactive_list(
+        self,
+        to: str,
+        body: str,
+        button_text: str,
+        sections: list[dict[str, Any]],
+        *,
+        header: str | None = None,
+        footer: str | None = None,
+        reply_to: str | None = None,
+    ) -> dict[str, Any]:
+        interactive: dict[str, Any] = {
+            "type": "list",
+            "body": {"text": body},
+            "action": {"button": button_text[:20], "sections": sections},
+        }
+        if header:
+            interactive["header"] = {"type": "text", "text": header[:60]}
+        if footer:
+            interactive["footer"] = {"text": footer[:60]}
+        payload: dict[str, Any] = {
+            "recipient_type": "individual",
+            "to": to,
+            "type": "interactive",
+            "interactive": interactive,
+        }
+        if reply_to:
+            payload["context"] = {"message_id": reply_to}
+        return await self._send_message(payload)
+
+    async def send_reaction(self, to: str, message_id: str, emoji: str) -> dict[str, Any]:
+        return await self._send_message(
+            {
+                "recipient_type": "individual",
+                "to": to,
+                "type": "reaction",
+                "reaction": {"message_id": message_id, "emoji": emoji},
+            }
+        )
+
+    async def mark_read(self, message_id: str) -> dict[str, Any]:
+        return await self._send_message({"status": "read", "message_id": message_id})
+
+    async def list_templates(self, limit: int = 50) -> dict[str, Any]:
+        if not self.access_token or not self.business_account_id:
+            raise WhatsAppGraphError("WhatsApp business account ID is not configured", status_code=503)
+        url = self._graph_url(f"{self.business_account_id}/message_templates?limit={limit}")
+        return await self._request("GET", url)
+
+    async def get_media_metadata(self, media_id: str) -> dict[str, Any]:
+        if not self.access_token:
+            raise WhatsAppGraphError("WhatsApp access token is not configured", status_code=503)
+        return await self._request("GET", self._graph_url(media_id))
+
+    async def download_media(self, media_id: str) -> tuple[bytes, str]:
+        metadata = await self.get_media_metadata(media_id)
+        download_url = metadata.get("url")
+        mime_type = metadata.get("mime_type") or "application/octet-stream"
+        if not download_url:
+            raise WhatsAppGraphError("Media URL not available", status_code=404)
+        headers = {"Authorization": f"Bearer {self.access_token}"}
+        async with httpx.AsyncClient(timeout=60.0, follow_redirects=True) as client:
+            response = await client.get(download_url, headers=headers)
+        if response.status_code >= 400:
+            raise WhatsAppGraphError("Failed to download media", status_code=response.status_code)
+        return response.content, mime_type

backend/app/whatsapp_messages.py

@@ -0,0 +1,180 @@
+import re
+from typing import Any
+
+from sqlalchemy import select
+from sqlalchemy.orm import Session
+
+from .config import settings
+from .models import WhatsAppMessage
+
+PHONE_DIGITS_RE = re.compile(r"^\d{10,15}$")
+
+
+def normalize_wa_number(value: str) -> str:
+    digits = re.sub(r"\D", "", value.strip())
+    if len(digits) == 10:
+        digits = f"91{digits}"
+    if not PHONE_DIGITS_RE.match(digits):
+        raise ValueError("Invalid WhatsApp number")
+    return digits
+
+
+def business_phone() -> str:
+    return normalize_wa_number(settings.whatsapp_business_phone)
+
+
+def _media_from_payload(message_type: str, payload: dict[str, Any] | None) -> dict[str, Any] | None:
+    if not payload or message_type not in {"image", "audio", "video", "document", "sticker"}:
+        return None
+    media = payload.get(message_type) or {}
+    if not isinstance(media, dict):
+        return None
+    return {
+        "id": media.get("id"),
+        "mime_type": media.get("mime_type"),
+        "caption": media.get("caption"),
+        "filename": media.get("filename"),
+    }
+
+
+def serialize_message(message: WhatsAppMessage) -> dict:
+    payload = message.payload if isinstance(message.payload, dict) else None
+    media = _media_from_payload(message.message_type, payload)
+    return {
+        "id": str(message.id),
+        "direction": message.direction,
+        "wa_message_id": message.wa_message_id,
+        "from": message.from_number,
+        "to": message.to_number,
+        "body": message.body,
+        "message_type": message.message_type,
+        "status": message.status,
+        "media": media,
+        "created_at": message.created_at,
+    }
+
+
+def _extract_text_body(message: dict[str, Any]) -> str | None:
+    msg_type = message.get("type")
+    if msg_type == "text":
+        return (message.get("text") or {}).get("body")
+    if msg_type == "button":
+        return (message.get("button") or {}).get("text")
+    if msg_type == "interactive":
+        interactive = message.get("interactive") or {}
+        if interactive.get("type") == "button_reply":
+            return (interactive.get("button_reply") or {}).get("title")
+        if interactive.get("type") == "list_reply":
+            return (interactive.get("list_reply") or {}).get("title")
+    if msg_type in {"image", "video", "document"}:
+        return (message.get(msg_type) or {}).get("caption")
+    if msg_type == "reaction":
+        reaction = message.get("reaction") or {}
+        emoji = reaction.get("emoji")
+        return f"Reacted {emoji}" if emoji else "Reaction"
+    if msg_type == "location":
+        location = message.get("location") or {}
+        name = location.get("name") or location.get("address")
+        if name:
+            return f"Location: {name}"
+        lat = location.get("latitude")
+        lng = location.get("longitude")
+        if lat is not None and lng is not None:
+            return f"Location: {lat}, {lng}"
+    if msg_type == "contacts":
+        contacts = message.get("contacts") or []
+        if contacts:
+            name = ((contacts[0].get("name") or {}).get("formatted_name")) or "Contact"
+            return f"Contact: {name}"
+    return None
+
+
+def record_inbound_messages(db: Session, payload: dict[str, Any]) -> int:
+    if payload.get("object") != "whatsapp_business_account":
+        return 0
+
+    business = business_phone()
+    created = 0
+    for entry in payload.get("entry", []):
+        for change in entry.get("changes", []):
+            if change.get("field") != "messages":
+                continue
+            value = change.get("value", {})
+            for message in value.get("messages", []):
+                from_number = message.get("from") or ""
+                body = _extract_text_body(message)
+                db.add(
+                    WhatsAppMessage(
+                        direction="inbound",
+                        wa_message_id=message.get("id"),
+                        from_number=from_number,
+                        to_number=business,
+                        body=body,
+                        message_type=message.get("type") or "text",
+                        status="received",
+                        payload=message,
+                    )
+                )
+                created += 1
+            for status in value.get("statuses", []):
+                wa_id = status.get("id")
+                if not wa_id:
+                    continue
+                existing = db.scalar(
+                    select(WhatsAppMessage).where(WhatsAppMessage.wa_message_id == wa_id)
+                )
+                if existing:
+                    existing.status = status.get("status") or existing.status
+                else:
+                    db.add(
+                        WhatsAppMessage(
+                            direction="outbound",
+                            wa_message_id=wa_id,
+                            from_number=business,
+                            to_number=status.get("recipient_id") or "",
+                            body=None,
+                            message_type="status",
+                            status=status.get("status") or "unknown",
+                            payload=status,
+                        )
+                    )
+                    created += 1
+    if created:
+        db.commit()
+    return created
+
+
+def record_outbound_message(
+    db: Session,
+    *,
+    to_number: str,
+    body: str | None,
+    message_type: str = "text",
+    wa_message_id: str | None,
+    status: str = "sent",
+    payload: dict | None = None,
+) -> WhatsAppMessage:
+    message = WhatsAppMessage(
+        direction="outbound",
+        wa_message_id=wa_message_id,
+        from_number=business_phone(),
+        to_number=to_number,
+        body=body,
+        message_type=message_type,
+        status=status,
+        payload=payload,
+    )
+    db.add(message)
+    db.commit()
+    db.refresh(message)
+    return message
+
+
+def extract_wa_message_id(result: dict[str, Any] | None) -> str | None:
+    if not isinstance(result, dict):
+        return None
+    messages = result.get("messages")
+    if isinstance(messages, list) and messages:
+        message_id = messages[0].get("id")
+        return message_id if isinstance(message_id, str) else None
+    return None