responsiveness fix

backend/tests/test_handoff_runtime.py

@@ -282,7 +282,7 @@ def test_private_subject_stays_off_the_external_plane():
         external_sender="customer@example.com",
         external_subject="Invoice 42",
     )
-    assert private.startswith("Parth Dixit · handoff ·")
+    assert private.startswith("handoff · Parth Dixit ·")
     assert "Invoice 42" in private
     assert "Finance approvals" not in private
 
@@ -332,7 +332,7 @@ async def test_first_matching_rule_creates_a_new_linked_handoff():
     assert result["rule_name"] == "Finance approvals"
     assert result["external_thread_id"] == external_thread_id
     assert result["handoff_thread_id"]
-    assert result["private_subject"].startswith("Parth Dixit · handoff ·")
+    assert result["private_subject"].startswith("handoff · Parth Dixit ·")
     assert database.handoff_delivery_jobs.items[0]["kind"] == "MIRROR_TO_HUMAN"
 
 

backend/tests/test_human_handoff_service.py

@@ -7,6 +7,7 @@ from app.services.human_handoff_service import (
     _mirror_from_identity,
     build_handoff_subject,
     maybe_trigger_handoff,
+    parse_human_initiated_subject,
     process_human_reply,
     redact_human_address,
     resolve_handoff_from_inbound,
@@ -97,6 +98,32 @@ def test_mirror_from_stays_on_gentic_address():
     assert agent_address == "suyash@gentic.email"
 
 
+def test_human_initiated_subject_accepts_dot_hyphen_and_bar():
+    assert parse_human_initiated_subject(
+        "handoff · Suyash Dixit · suyashdixit091@gmail.com · hello"
+    ) == {
+        "customer_name": "Suyash Dixit",
+        "customer_email": "suyashdixit091@gmail.com",
+        "subject": "hello",
+    }
+    assert parse_human_initiated_subject(
+        "handoff -  Suyash Dixit  - suyashdixit091@gmail.com - Need a quote"
+    )["subject"] == "Need a quote"
+    parsed = parse_human_initiated_subject(
+        "Re: handoff | Suyash Dixit | SuyashDixit091@gmail.com | hello - there"
+    )
+    assert parsed["customer_email"] == "suyashdixit091@gmail.com"
+    assert parsed["customer_name"] == "Suyash Dixit"
+    assert parsed["subject"] == "hello - there"
+
+
+def test_human_initiated_subject_rejects_incomplete_patterns():
+    assert parse_human_initiated_subject("Suyash Dixit · handoff · a@b.com · hello") is None
+    assert parse_human_initiated_subject("handoff · Suyash Dixit · not-an-email · hello") is None
+    assert parse_human_initiated_subject("handoff-Suyash Dixit-a@b.com-hello") is None
+    assert parse_human_initiated_subject("hello from the customer") is None
+
+
 def test_private_subject_contains_customer_name_and_external_subject():
     subject = build_handoff_subject(
         sender_name="Parth Dixit",
@@ -104,7 +131,7 @@ def test_private_subject_contains_customer_name_and_external_subject():
         external_subject="Invoice 42",
     )
     assert subject == (
-        "Parth Dixit · handoff · parthdixit091@gmail.com · Invoice 42"
+        "handoff · Parth Dixit · parthdixit091@gmail.com · Invoice 42"
     )