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handoff fixes

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This commit is contained in:
debu-2 2026-10-06 03:24:57 +05:30
parent 83f0eba64d
commit 8653f319f7
9 changed files with 30 additions and 1309 deletions
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94
backend/app/services/inbound_smtp.py
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@ -9,19 +9,8 @@ from sqlalchemy import func, select
from app.config import get_settings
from app.database import SessionFactory, mongo_db
from app.models import Account
from app.services.domain_provisioning import get_domain_by_name
from app.services.handoff_mirror_policy import (
GENERATED_BY_CUSTOMER,
MESSAGE_ORIGIN_EXTERNAL_CUSTOMER,
)
from app.services.human_handoff_service import (
MESSAGE_SCOPE_EXTERNAL,
MESSAGE_SCOPE_HANDOFF,
process_human_reply,
resolve_handoff_from_inbound,
maybe_trigger_handoff,
)
from app.services.external_reply_service import log_original_external_message
from app.services.human_handoff_service import MESSAGE_SCOPE_EXTERNAL
from app.services.message_ids import canonical_message_id, message_id_fields
from app.services.mime_parser import parse_mime
from app.services.raw_mime_storage import delivery_digest, get_raw_mime_storage
@ -136,62 +125,6 @@ class InboundHandler:
internet_message_id = canonical_message_id(parsed.get("message_id"))
id_fields = message_id_fields(internet_message_id)
for recipient in recipients:
account_id = envelope.account_ids[recipient]
agent_email = recipient
handoff = await resolve_handoff_from_inbound(
mongo_db,
account_id=account_id,
agent_email=agent_email,
sender_address=sender_address,
in_reply_to=parsed.get("in_reply_to"),
references=parsed.get("references", []),
)
if handoff:
async with SessionFactory() as database_session:
domain = await get_domain_by_name(
database_session,
agent_email.split("@", 1)[1],
)
if domain is None:
logger.warning("handoff_reply_no_domain account=%s", account_id)
continue
message = {
**parsed,
"body_text": body_text,
"body_html": body_html,
"direction": "inbound",
"message_scope": MESSAGE_SCOPE_HANDOFF,
"delivery_key": delivery_key,
"received_at": now,
"created_at": now,
**id_fields,
}
await process_human_reply(
mongo_db,
account_id=account_id,
agent_email=agent_email,
handoff=handoff,
inbound_parsed=message,
inbound_body=body_text,
domain=domain,
)
log_smtp_message_received(
message_id=internet_message_id,
in_reply_to=parsed.get("in_reply_to"),
references=parsed.get("references", []),
sender=sender_address,
recipient=recipient,
subject=parsed.get("subject", ""),
resolved_scope=MESSAGE_SCOPE_HANDOFF,
resolved_thread_id=handoff.get("handoff_thread_id"),
resolution_method="handoff_in_reply_to",
stored_message_id=None,
mailbox_id="handoff",
)
return f"250 2.0.0 Handoff reply accepted as {delivery_key}"
message = {
**parsed,
"direction": "inbound",
@ -232,7 +165,6 @@ class InboundHandler:
participants = participants_from_parsed(parsed)
for recipient in recipients:
account_id = envelope.account_ids[recipient]
agent_email = recipient
resolution = await resolve_thread(
mongo_db,
account_id=account_id,
@ -263,8 +195,6 @@ class InboundHandler:
"parent_message_id": resolution.parent_message_id,
"thread_relation": resolution.thread_relation,
"thread_resolution_method": resolution.thread_resolution_method,
"message_origin": MESSAGE_ORIGIN_EXTERNAL_CUSTOMER,
"generated_by": GENERATED_BY_CUSTOMER,
}
},
)
@ -298,28 +228,6 @@ class InboundHandler:
},
upsert=True,
)
async with SessionFactory() as database_session:
domain = await get_domain_by_name(
database_session,
agent_email.split("@", 1)[1],
)
persisted.update(
{
"message_scope": MESSAGE_SCOPE_EXTERNAL,
"direction": "inbound",
"message_origin": MESSAGE_ORIGIN_EXTERNAL_CUSTOMER,
"generated_by": GENERATED_BY_CUSTOMER,
}
)
if domain is not None:
await maybe_trigger_handoff(
mongo_db,
account_id=account_id,
agent_email=agent_email,
external_message=persisted,
external_thread_id=thread_id,
domain=domain,
)
log_original_external_message(
internal_id=persisted["_id"],
thread_id=thread_id,