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human hand off fix reputation

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This commit is contained in:
debu-2 2026-10-06 08:04:24 +05:30
parent 249fb79aaf
commit 223f846782
2 changed files with 8 additions and 10 deletions
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5
backend/app/services/human_handoff_service.py
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@ -724,10 +724,9 @@ async def process_human_reply(
def _mirror_from_identity( def _mirror_from_identity(
source: dict, agent_name: str, agent_email: str source: dict, agent_name: str, agent_email: str
) -> tuple[str, str]: ) -> tuple[str, str]:
# Always send From the Gentic mailbox so SPF/DKIM/DMARC stay aligned.
if source.get("direction") == "inbound": if source.get("direction") == "inbound":
sender = source.get("sender") or {} return sender_display_name(source.get("sender") or {}), agent_email
address = (sender.get("address") or "").strip()
return sender_display_name(sender), address or agent_email
return agent_name, agent_email return agent_name, agent_email

13
backend/tests/test_human_handoff_service.py
View file

@ -72,21 +72,21 @@ def test_quote_trail_is_detected_in_forwarded_history():
assert _body_has_quote_trail("sender: E", None) is False assert _body_has_quote_trail("sender: E", None) is False
def test_mirror_from_uses_one_address_not_both(): def test_mirror_from_stays_on_gentic_address():
name, address = _mirror_from_identity( name, address = _mirror_from_identity(
{ {
"direction": "inbound", "direction": "inbound",
"sender": { "sender": {
"name": "Suyash Dixit", "name": "Parth Dixit",
"address": "suyashdixit091@gmail.com", "address": "parthdixit091@gmail.com",
}, },
}, },
"Suyash Dixit", "Suyash Dixit",
"suyash@gentic.email", "suyash@gentic.email",
) )
assert name == "Suyash Dixit" assert name == "Parth Dixit"
assert address == "suyashdixit091@gmail.com" assert address == "suyash@gentic.email"
assert "gentic.email" not in address assert "gmail.com" not in address
agent_name, agent_address = _mirror_from_identity( agent_name, agent_address = _mirror_from_identity(
{"direction": "outbound", "sender": {"address": "suyash@gentic.email"}}, {"direction": "outbound", "sender": {"address": "suyash@gentic.email"}},
@ -95,7 +95,6 @@ def test_mirror_from_uses_one_address_not_both():
) )
assert agent_name == "Suyash Dixit" assert agent_name == "Suyash Dixit"
assert agent_address == "suyash@gentic.email" assert agent_address == "suyash@gentic.email"
assert "gmail.com" not in agent_address
def test_private_subject_contains_customer_name_and_external_subject(): def test_private_subject_contains_customer_name_and_external_subject():